kah88 Privacy Policy — How We Protect Your Data

1. About This Policy

kah88 is committed to protecting the privacy and security of personal data entrusted to us by our Players. This Policy has been drafted in accordance with applicable data protection principles and is intended to give you a clear, transparent understanding of how your information is handled from the moment you register on the Platform through to the closure of your account.

This Policy applies to all personal data collected through the kah88 website, mobile browser experience, customer support channels, and any other means through which you interact with kah88. It does not apply to third-party websites or services linked from the Platform, which maintain their own independent privacy policies.

2. Information We Collect

kah88 collects three broad categories of personal data. The specific data points collected within each category are set out below.

Identity and Contact Data

• Full name and date of birth (required for account registration and age verification).
• Residential address, including district and division within Bangladesh (required for KYC compliance).
• Mobile phone number and email address (used for account login, two-factor authentication, and communication).
• Government-issued identification documents (National ID, passport, or birth certificate — collected during KYC verification prior to first withdrawal).

Financial and Transaction Data

• Payment method details, including bKash account numbers, Nagad account numbers, Rocket account numbers, Upay account numbers, or bank account details used for deposits and withdrawals.
• Transaction history, including all deposits, withdrawals, bonuses claimed, and wager records.
• Account balance information at any given point in time.
• Details of any chargebacks, disputes, or refund requests submitted in connection with your account.

Technical and Usage Data

• IP address, device type, operating system, browser type and version, and screen resolution collected automatically when you access the Platform.
• Session data, including login timestamps, pages viewed, games played, duration of play, and navigation paths through the Platform.
• Cookie and tracking data as described in Section 6 of this Policy.

3. How We Use Your Information

kah88 uses personal data only for the purposes set out below. We do not use your data in any way that is inconsistent with those stated purposes, and we will not process your data for purposes that you would not reasonably expect.

• To create and manage your Player account, verify your identity, and fulfill our KYC and anti-money laundering obligations.
• To process deposits and withdrawals and maintain accurate records of all financial transactions on your account.
• To provide customer support and respond to enquiries, complaints, and dispute resolution requests.
• To send transactional notifications (such as deposit confirmations, withdrawal approvals, and security alerts) and, where you have opted in, promotional communications about bonuses, offers, and platform updates.
• To monitor Platform usage for fraud prevention, security purposes, responsible gaming compliance, and to improve the overall quality and performance of our services.

We will only retain your personal data for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Financial and transaction records are typically retained for a minimum of five years in accordance with anti-money laundering legislation. Once the retention period has expired, data is securely deleted or anonymised.

4. Sharing Your Information

kah88 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances set out below, and only to the extent necessary for the stated purpose.

• Payment service providers (including bKash, Nagad, Rocket, Upay, and partner banks) — shared solely for the purpose of processing deposits and withdrawals on your behalf.
• Identity verification and KYC service providers — shared for the purpose of fulfilling our regulatory obligations to verify player identity and prevent fraud.
• Game content providers (such as Pragmatic Play and Evolution Gaming) — limited technical data is shared to facilitate gameplay and resolve technical disputes; these providers do not receive your identity or financial data.
• Law enforcement or regulatory authorities — where kah88 is legally required to disclose personal data in response to a valid court order, legal process, or regulatory investigation, we will comply. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties who process personal data on behalf of kah88 are bound by data processing agreements that require them to handle such data in accordance with applicable data protection standards and to use it solely for the specified purpose. kah88 remains responsible for ensuring that your data is processed appropriately by these parties.

5. Data Security

kah88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, hashed storage of passwords and sensitive credentials, role-based access controls that limit internal access to personal data on a strict need-to-know basis, and regular security assessments of our Platform infrastructure.

While kah88 takes every reasonable precaution to secure your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kah88 will notify you and relevant authorities in accordance with applicable requirements.

6. Cookies and Tracking Technologies

kah88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us provide a functional, personalised, and secure experience. The cookies we use fall into three categories.

Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as account login sessions, security token validation, and maintaining your session state across pages. Essential cookies cannot be disabled without impairing Platform functionality.

Analytics Cookies

These cookies help us understand how Players interact with the Platform by collecting anonymised usage statistics. We use this data to identify areas for improvement, optimise page performance, and enhance the overall gaming experience. Analytics cookies do not identify you personally. You may opt out of analytics cookies by adjusting your browser settings.

Preference Cookies

These cookies remember your Platform preferences, such as your chosen language, display settings, and notification preferences, so that we can present you with a more personalised experience on return visits. Preference cookies are stored only for the duration of your account session or for a defined period as specified in the cookie settings.

7. Your Data Rights

kah88 respects your rights in relation to your personal data. Subject to applicable legal requirements and verification of your identity, you may exercise the following rights at any time by contacting kah88 customer support.

• Right of access — you may request a copy of the personal data kah88 holds about you, free of charge, in a commonly used electronic format.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure — you may request deletion of your personal data in circumstances where the data is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it.
• Right to restrict processing — you may request that we limit the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to object — you may object at any time to the processing of your personal data for direct marketing purposes. Where you exercise this right, we will immediately cease processing your data for marketing.

To exercise any of the above rights, please contact kah88 support via live chat or email. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request. There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive.

8. Children and Underage Players

The kah88 Platform is strictly intended for adults aged 21 and above. kah88 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration process, and we use KYC procedures to detect and prevent underage registration.

If kah88 becomes aware that personal data has been collected from a person under the age of 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on the Platform, please contact our support team immediately.

9. Marketing Communications

With your consent, kah88 may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, cricket betting markets, seasonal promotions, and other offers relevant to your account. You can withdraw your consent to receive marketing communications at any time using one of the following methods.

• By clicking the unsubscribe link included in any marketing email we send to you.
• By updating your notification preferences directly within your kah88 account settings under the Communications section.
• By contacting kah88 customer support via live chat or email and requesting removal from all marketing lists.
• Please note that opting out of marketing communications does not affect the delivery of essential transactional notifications, such as deposit confirmations, withdrawal updates, and security alerts, which are necessary for the operation of your account.
• We will action all opt-out requests within 10 business days. Following opt-out, you may still receive one or two further communications already queued in our system before the removal takes effect.

kah88 will not share your personal data with third parties for their own direct marketing purposes without your explicit prior consent.

10. Changes to This Privacy Policy

kah88 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, we will post the updated version on the Platform and update the "Last Updated" date at the top of this page. Where required by applicable law or where changes are significant, we will also notify registered Players by email.

Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how kah88 protects your personal data.

11. Third-Party Links

The Platform may contain links to third-party websites or services for informational purposes. kah88 does not control these third-party sites and is not responsible for their content, privacy practices, or data collection activities. We recommend that you review the privacy policy of any third-party site you visit before providing any personal information.

The inclusion of any third-party link on the Platform does not constitute an endorsement, recommendation, or approval by kah88 of the linked website or its operator.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your personal data is being handled, please contact our support team. We are available 24 hours a day, 7 days a week via live chat, and also reachable by email. All privacy-related requests and complaints will be handled with priority and confidentiality.

Email: [email protected] (plain text only — not a clickable link). Response time: within 5 business days for all formal data subject requests. For urgent account security matters, please use live chat for the fastest response.